Cookie Settings
Please allow us to collect data about how you use our website. We will use it to improve our website, make your browsing experience and our business decisions better. Learn more
Effective Date: 7/4/2025
Welcome to Platinum Hope Bank. Your privacy and the security of your personal information are very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile app, or any of our banking services.
By using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
We collect both personal and non-personal information to provide you with safe, efficient, and customized banking services. This may include:
Full name
Email address
Phone number
Date of birth
Government-issued ID (e.g., passport, national ID)
Residential and mailing address
Bank account details
Employment and financial information
Transaction history
Browser type and version
IP address
Device information
Operating system
Website usage data
Cookies and analytics data
We use your information for various purposes, including:
To create and manage your account
To process transactions and payments
To verify your identity
To comply with legal and regulatory requirements
To detect and prevent fraud and unauthorized access
To communicate with you regarding your account or services
To provide customer support
To improve our website, mobile app, and services
To send important updates, notifications, and promotional content (you can opt out anytime)
Platinum Hope Bank does not sell your personal information. However, we may share your information in the following cases:
We may share your data with:
Payment processors
IT service providers
Fraud prevention and verification services
Credit bureaus
Marketing platforms (only with your consent)
All third-party partners are required to handle your data securely and only use it for authorized purposes.
We may disclose your information to:
Comply with legal obligations
Respond to subpoenas, court orders, or legal requests
Protect our legal rights or prevent fraud and abuse
We implement a wide range of security measures to ensure your personal data is protected at all times. These include:
SSL encryption for all online transactions
Multi-factor authentication for account access
Firewall and intrusion detection systems
Regular audits and system updates
Staff training on data protection policies
Despite our best efforts, no system is completely secure. We encourage users to protect their personal information and report any suspicious activity.
You have full control over your personal data. Depending on your location and applicable laws, you have the right to:
Access: Request a copy of the personal data we hold about you
Correct: Update or correct inaccurate or incomplete data
Delete: Request deletion of your personal information, where applicable
Restrict: Limit how we use your personal data
Object: Withdraw consent or object to certain uses of your data
Portability: Request that we transfer your data to another provider
To exercise any of these rights, please contact our Data Privacy Team at privacy@platinumhope.com.
We use cookies and similar tracking tools to enhance your browsing experience. Cookies help us:
Remember your preferences
Analyze website usage
Deliver relevant content and ads
Improve site performance
You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of our website or services.
Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
We retain your personal information only for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes
Enforce our terms and conditions
Once your information is no longer required, we securely delete or anonymize it.
If you are accessing our services from outside [Insert Country], your data may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place to protect your data during such transfers.
Our website or app may contain links to third-party websites or services. Platinum Hope Bank is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may occasionally send you information about new features, promotions, or services. You can manage your communication preferences by:
We respect your choices and will only send you communications you've opted into.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we do, we will:
Please review this policy regularly to stay informed about how we protect your information.
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:
Platinum Hope Bank
Email: privacy@platinumhopebank.com
We’re committed to resolving your concerns and protecting your privacy.